This is a sensitive subject… and one I’m kinda passionate about. Everyone’s had that bad tech support experience. Sometimes, it’s with a person with an overseas accent, sometimes it with Joe Sixpack in Arizona with a chip on his shoulder.
The quality of your technical support doesn’t depend on location. Barry in Bangladesh is just as capable as Leroy in Los Angeles to help you.
Yes… there’s a consideration of jobs in America and all that… but the reality is that it is a business decision for a company to make to remain competitive. And frankly, these people need jobs, too.
Just remember, every time you tell me “thank God I’m talking to an American” or “it’s just nice to not have to talk to one of those, you know” thinking I agree with you, know that I wish I could reach through the phone and slap your racist mouth.
Now wasn’t that a pleasant thought?