Yes, that person may have a legitimate concern… but really, some companies go to great lengths to tell you when a change is being made to your service. Do yourself a favor, do more than ignore that notice when it comes into your email inbox. Skim it a little. You might save yourself a little time, perhaps even a little money.
↓ Transcript
Panel 1:
Customer: What do you mean the price changed? I never agreed to a price change! I demand you put me back to the old price!
Techie: Well, I'm sorry that you weren't aware of the change. We actually announced it several months ago...
Cusotmer: Well, you sure as hell never told me! I would have canceled my service well before then!
Panel 2:
Techie: We've sent five emails about it to the email on file.
Customer: I never read that email account!
Techie: What about the notice we placed in your control panel? That's been there for two months...
Customer: Who ever reads those? It's all just adverts. I close them.
Panel 3:
Techie: How about when we helped you update your card last month and told you on the phone about the change?
Customer: You expect me to remember that far back?
Techie: Yes, Yes I do.
Customer: There's your problem right there.
Customer: What do you mean the price changed? I never agreed to a price change! I demand you put me back to the old price!
Techie: Well, I'm sorry that you weren't aware of the change. We actually announced it several months ago...
Cusotmer: Well, you sure as hell never told me! I would have canceled my service well before then!
Panel 2:
Techie: We've sent five emails about it to the email on file.
Customer: I never read that email account!
Techie: What about the notice we placed in your control panel? That's been there for two months...
Customer: Who ever reads those? It's all just adverts. I close them.
Panel 3:
Techie: How about when we helped you update your card last month and told you on the phone about the change?
Customer: You expect me to remember that far back?
Techie: Yes, Yes I do.
Customer: There's your problem right there.
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